Refund Policy
LiquidBeans Refund Policy
At LiquidBeans, we take pride in the quality of our products and aim to provide the best service to our customers. Due to the nature of our products, which are perishable food items, we cannot accept returns or offer refunds if you simply change your mind.
When We Will Offer Refunds
We will offer a refund or replacement in the following circumstances:
- Faulty or Damaged Items: If your item arrives faulty or damaged, please contact us within 48 hours of receiving your order. Provide us with your order number and a photo of the faulty or damaged item.
- Incorrect Items: If you receive the wrong item, please notify us within 48 hours of receipt, and we will arrange for a replacement or refund.
How to Request a Refund
To request a refund or replacement for faulty, damaged, or incorrect items, please contact our customer service team at info@liquidbeanscoffee.com. We will process your request as quickly as possible and provide instructions for returning any products if necessary.
Important Notes
- Perishable Nature of Products: As our products are perishable, we are unable to accept returns if you simply change your mind.
- Time Frame for Refund Requests: Refund requests for faulty, damaged, or incorrect items must be made within 48 hours of receiving your order.
- Proof of Purchase: Please retain your order confirmation and any correspondence with us as proof of purchase and communication.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team at info@liquidbeanscoffee.com. We are here to assist you and ensure you have a positive experience with LiquidBeans.
Thank you for shopping with LiquidBeans. Your satisfaction is our priority.
LiquidBeans Team
